Hacienda is patrolled by Security Officers 24 hours a day, every day of the year. Hacienda Security provides continuous monitoring of the entire park using both patrols and watches making officers highly visible. Hacienda uses Security Officers as one of the best deterrents to crime, accidents, vandalism and malicious mischief through their visibility.

Security Concerns

Let Hacienda Security assist you with your security needs. Although Hacienda Security is not directly responsible for the security of individual sites or businesses, they do perform cursory surveillance of these areas as a part of their daily schedule and answer requests for help from employees, residents, tenants, property managers and visitors. Hacienda Security is available to respond to a variety of security concerns ranging from nuisance issues to property management. In all instances, Security Officers can respond on behalf of a requesting party to investigate a reported problem. Security Officers will then report their findings to the requestor or take appropriate follow-up action. Common security concerns that may be reported include:

• unwanted solicitors
• skateboarders
• improperly parked vehicles
• loitering
• trespassing
• suspicious persons
• unauthorized use of property
• vandalism
• theft
• damaged property
• disturbances
• unsecured areas
• building or vehicle access difficulties

Reaching a Security Officer

Hacienda Security is conveniently reached by e-mail. To e-mail Hacienda Security, simply send your message to security@hacienda.org. This address will forward messages to the Lead Security Officer as well as other security representatives in charge of the program at the park. Hacienda Security can also be reached 24 hours a day by phone at (925) 734-6520.

Supplemental Security

All projects in the park are eligible to participate in Hacienda’s Supplemental Security program. Under this program, Hacienda Security provides additional after hours site surveillance free of charge. Security officers perform two pass-by site surveillance patrols and one perimeter door check each night after normal business hours. Businesses should refer to their location's property manager to determine if their project is currently enrolled in this program or complete the supplemental security request form below to receive more information.

Materials

A number of materials have been collected on various security and safety needs. These materials are available to any park tenant, employee or owner. Materials may be ordered or viewed online through the Resource Center under your Hacienda account, or via the Hacienda 24-hour Security Hotline at (925) 734-6552, or by contacting the park office.